Epismile (Novena) Dental Group
Menurut metodologi terbuka kami, klinik ini memperoleh 33/100 untuk ketelusan, reputasi, kebolehcapaian perkhidmatan, dan keterlihatan digital.
Kedudukan keseluruhan: #17 daripada 17 klinik yang diberi kedudukan · Terakhir disemak: 2026-09-06
Kedudukan mengikut Profil Penilaian
- Ketelusan & Kepercayaan Keseluruhan#1733/100
- Terbaik untuk Ekspatriat#1730.3/100
- Terbaik untuk Implan Gigi#1626.5/100
- Terbaik untuk Rawatan Gigi Kecemasantidak diberi kedudukan
- Ketelusan Harga Terbaik#1724.1/100
- Klinik Berbahasa Inggeris Terbaik#1734.5/100
- Terbaik untuk Keluarga / Kanak-kanaktidak diberi kedudukan
- Pergigian Tidur (bius am / sedasi mendalam)tidak diberi kedudukan
Bius Am & Sedasi Mendalam
Sama ada klinik mendokumenkan rawatan di bawah bius am atau sedasi mendalam — «pergigian tidur», di mana pesakit tidur dan tidak sedar apa-apa (tidak merasa, melihat atau mendengar prosedur). Sedasi sedar biasa, di mana pesakit kekal terjaga dan responsif, tidak dikira di sini. Maklumat ini sekadar rujukan dan tidak mempengaruhi skor ketelusan.
- ? Bius am / sedasi mendalam (pergigian tidur) — Belum disahkan
Ringkasan
Cawangan kumpulan Epismile yang mempunyai tiga klinik, di Novena Medical Centre (Square 2), disahkan secara bebas sebagai penyewa bangunan; senarai sepuluh doktor gigi yang diterbitkannya — termasuk dua pakar ortodontik dan seorang pakar bedah mulut dan maksilofasial — merangkumi seluruh kumpulan di Novena, Bukit Batok dan Thomson Plaza dan bukan khusus untuk cawangan ini.
Kekuatan
- Ketelusan Maklumat: 18 daripada 20 mata.
Kelemahan
- Ketelusan Harga: 0 daripada 3 mata yang boleh disahkan (tiada: harga atau julat harga diterbitkan)
- Reputasi & Ulasan: 4 daripada 15 mata yang boleh disahkan (tiada: jumlah ulasan Google; kebaharuan ulasan; klinik membalas ulasan)
- Keterlihatan AI & Carian: 0 daripada 5 mata yang boleh disahkan (tiada: disebut bagi pertanyaan: best dentist Singapore; disebut bagi pertanyaan: English speaking dentist Singapore; disebut bagi pertanyaan: dental implants Singapore; disebut bagi pertanyaan: emergency dentist Singapore; disebut bagi pertanyaan: Singapore dental clinic for expats)
Pecahan Skor
Setiap kriteria di bawah diberi skor daripada sumber awam. ✓ disahkan ya · ✗ disahkan tidak / tidak ditemui · ◐ separa · ? tidak disahkan (memperoleh 0, bukan penemuan negatif).
Ketelusan Maklumat
Sama ada fakta asas tentang klinik — pasukannya, premisnya, perkhidmatannya dan lokasinya — boleh disahkan secara awam.
| ✓ | Mempunyai laman web yang berfungsi [s1] | 4/4 |
| ✓ | Nama doktor gigi disenaraikan Ten dentists are named on the group's own site — Dr Heng Jee Kuan, Dr Sharon Loh, Dr Yong Su Lin, Dr Aidan Yeo, Dr Louise Yap, Dr Anwar Zakaria, Dr Lee Ying Ting, Dr Nadia Cheah, Dr Jolene Sng, Dr Woon Xuan Ru — but the roster is group-wide across the Novena, Bukit Batok and Thomson Plaza branches and is not attributed to any one branch. [s1] [s3] | 3/3 |
| ✓ | Pengkhususan doktor gigi disenaraikan [s1] | 2/2 |
| ? | Gambar sebenar klinik | 0/2 |
| ✓ | Senarai perkhidmatan diterbitkan [s1] | 3/3 |
| ✓ | Maklumat perhubungan yang jelas Branch line (65) 6397 7097 published against the Novena address on the group's own contact page. [s1] [s3] | 2/2 |
| ✓ | Versi laman web dalam bahasa Inggeris [s1] | 2/2 |
| ✓ | Alamat dan peta diterbitkan [s1] [s2] [s3] | 2/2 |
Ketelusan Harga
Sama ada pesakit boleh menganggarkan kos sebelum berkunjung. Julat harga yang diterbitkan dikira; harga tepat tidak diwajibkan.
| ✗ | Harga atau julat harga diterbitkan [s1] | 0/3 |
| ? | Harga pencucian gigi dinyatakan | 0/2 |
| ? | Harga tampalan gigi dinyatakan | 0/2 |
| ? | Harga mahkota gigi dinyatakan | 0/2 |
| ? | Harga implan dinyatakan | 0/2 |
| ? | Harga konsultasi dinyatakan | 0/2 |
| ? | Harga X-ray / pengimejan dinyatakan | 0/2 |
Reputasi & Ulasan
Isyarat ulasan awam. Penilaian Google dilaraskan dengan prior Bayesian (penilaian 4.0, pemberat 25) supaya 5.0 daripada segelintir ulasan tidak mendahului 4.8 daripada beratus-ratus ulasan.
| ◐ | Penilaian Google (dilaraskan secara Bayesian) Star histogram read live on 2026-09-06 from the place page: 1 five-star, 0 four-star, 0 three-star, 0 two-star, 0 one-star. The buckets sum to 1, matching the 1 in the place-page header exactly, and the weighted mean 5.000 reproduces the published 5. [gmpI5] | 3/6 |
| ✗ | Jumlah ulasan Google Read live on 2026-09-06 from the place-page header; the star histogram sums to the same figure. The base is a single review, so the 5.0 is the rating of one patient rather than a measured reputation; the engine's Bayesian volume adjustment is what keeps this from reading as a perfect score. [gmpI5] | 0/3 |
| ✗ | Kebaharuan ulasan The newest review visible is 3 years old, which proves the older-than-a-year bucket and no better. Because the listing holds exactly one review, the newest review on the profile is that review, so the older-than-a-year bucket is proven outright rather than inferred from a relevance-ordered slice. This is one of only two cards in either country where the recency reading is complete rather than sampled. Sample: all 1 review the listing holds, so this is the whole review base rather than a sample of it. [gmpI5] | 0/3 |
| ✗ | Klinik membalas ulasan The single review the listing holds carries text and went unanswered, and there is no owner reply anywhere on the page. Because the whole base is visible this is a complete negative rather than a sampled one. Sample: all 1 review the listing holds, so this is the whole review base rather than a sample of it. [gmpI5] | 0/2 |
| ? | Tiada aduan berulang The listing holds one review, three years old and five-star. A single review cannot establish or refute a repeated theme, so the value is left unknown rather than recorded as a negative the evidence does not support. Sample: all 1 review the listing holds, so this is the whole review base rather than a sample of it. | 0/2 |
| ? | Tiada pola ulasan mencurigakan One review is not a distribution. There is nothing to inspect for burst timing, template wording or reviewer-account variety, so the value is left unknown. Sample: all 1 review the listing holds, so this is the whole review base rather than a sample of it. | 0/2 |
| ✓ | Kehadiran Facebook yang aktif [s1] | 1/1 |
| ? | Kehadiran di TripAdvisor | 0/0.5 |
| ? | Platform ulasan lain | 0/0.5 |
Infrastruktur Perubatan
Julat peralatan dan perkhidmatan yang didokumenkan secara awam. Ini mengukur ketersediaan yang berdokumen, bukan kualiti klinikal.
| ? | X-ray di premis | 0/2 |
| ? | CBCT (pengimejan 3D) | 0/2 |
| ✓ | Implantologi Implant surgery listed. [s1] | 2/2 |
| ✓ | Ortodontik Braces, Invisalign; two named orthodontists. [s1] | 2/2 |
| ✓ | Pembedahan mulut Wisdom-tooth and maxillofacial surgery; named OMF surgeon. [s1] | 2/2 |
| ? | Pergigian pediatrik | 0/1.5 |
| ? | Rawatan kecemasan | 0/1.5 |
| ? | Berpengalaman dengan pesakit antarabangsa | 0/2 |
Komunikasi & Perkhidmatan
Sejauh mana mudah untuk menghubungi klinik, mendapatkan jawapan dan membuat temu janji — terutamanya bagi pesakit antarabangsa.
Keterlihatan AI & Carian
Sama ada klinik dapat ditemui apabila pesakit membuat carian — termasuk melalui pembantu AI. Disemak dengan pertanyaan tetap: "best dentist Singapore", "English speaking dentist Singapore", "dental implants Singapore", "emergency dentist Singapore", "Singapore dental clinic for expats".
| ✗ | Disebut bagi pertanyaan: best dentist Singapore WebSearch 2026-09-06: not among results for "best dentist Novena" (named results were Thomson Dental Centre, dePacific, Nuffield Dental, Dental Forté, Advanced Dental Specialists, Family Dental Surgery, Greenlife, Smile Makers, Q&M). [sq1] | 0/1 |
| ✗ | Disebut bagi pertanyaan: English speaking dentist Singapore WebSearch 2026-09-06: not among results for "English speaking dentist Novena Singapore" (named results were Expat Dental, LQ Dental, Advanced Dental Specialists, DentalWorks, Nuffield Dental Novena). [sq2] | 0/1 |
| ✗ | Disebut bagi pertanyaan: dental implants Singapore WebSearch 2026-09-06: not among results for "dental implants Novena Singapore" (named results were The Implant and Oral Surgery Centre, Affordable Smiles Dental, LQ Dental, DentalWorks, Novena Dental Aesthetic Practice). [sq3] | 0/1 |
| ✗ | Disebut bagi pertanyaan: emergency dentist Singapore WebSearch 2026-09-06: not among results for "emergency dentist Novena Singapore" (named results were The Oral Care Centre, Happy Teeth Family Dental, Dental Forté, OMIC Dental Clinic). [sq4] | 0/1 |
| ✗ | Disebut bagi pertanyaan: Singapore dental clinic for expats WebSearch 2026-09-06: not among results for "Novena Singapore dental clinic for expats" (named results were Expat Dental and Nuffield Dental Novena). [sq5] | 0/1 |
| ? | Data berstruktur pada laman web | 0/1.5 |
| ? | Kualiti pengindeksan Google | 0/2 |
| ? | Halaman khusus bagi setiap perkhidmatan | 0/1.5 |
Pelesenan & Kelayakan
Sama ada klinik menerbitkan lesen operasinya serta doktor gigi yang bekerja di situ berserta nombor lesen profesional mereka. «Tidak diterbitkan» yang disahkan direkodkan sebagai bendera merah; data yang belum diperiksa dipaparkan sebagai belum disahkan dan tidak dikenakan penalti.
Lesen operasi klinik: 9404797(L) - MOH HCI code (Mode of Service Delivery: L, Permanent Premises), registered as EPISMILE (NOVENA) DENTAL GROUP PTE LTD at 10 Sinaran Drive #09-34 Novena Medical Center, Singapore 307506 (HealthHub Healthcare Directory, the Ministry of Health's public institution register, read in a browser 2026-09-06) (The registered premises address and the registered company name both match the card exactly. The group's other two premises - EPISMILE (BT BATOK) at 275 Bukit Batok East Avenue 4 and EPISMILE INC at 301 Upper Thomson Road, Thomson Plaza - are registered separately and are not this card's. The register publishes the premises' declared hours as 09:00-18:00 on weekdays and 09:00-15:00 on Saturday. No UEN is published on the record.) [hh1]
Doktor gigi & lesen profesional
| Doktor gigi | Pengkhususan | No. Lesen |
|---|---|---|
| Heng Jee Kuan [reg1] [s1] [s2] | Orthodontics | D21270I — Singapore Dental Council, Full Registration, Practising Certificate valid 01/01/2026–31/12/2027 |
Isyarat Merah
- rendah Harga tidak telus atau harga umpan (-2 mata) — No prices or price ranges published (derived from data).
Penalti isyarat merah dikenakan: -2 mata (dihadkan pada -20).
Data Yang Kami Tidak Dapat Sahkan
- Ketelusan Maklumat: Gambar sebenar klinik
- Ketelusan Harga: Harga pencucian gigi dinyatakan
- Ketelusan Harga: Harga tampalan gigi dinyatakan
- Ketelusan Harga: Harga mahkota gigi dinyatakan
- Ketelusan Harga: Harga implan dinyatakan
- Ketelusan Harga: Harga konsultasi dinyatakan
- Ketelusan Harga: Harga X-ray / pengimejan dinyatakan
- Reputasi & Ulasan: Tiada aduan berulang
- Reputasi & Ulasan: Tiada pola ulasan mencurigakan
- Reputasi & Ulasan: Kehadiran di TripAdvisor
- Reputasi & Ulasan: Platform ulasan lain
- Infrastruktur Perubatan: X-ray di premis
- Infrastruktur Perubatan: CBCT (pengimejan 3D)
- Infrastruktur Perubatan: Pergigian pediatrik
- Infrastruktur Perubatan: Rawatan kecemasan
- Infrastruktur Perubatan: Berpengalaman dengan pesakit antarabangsa
- Komunikasi & Perkhidmatan: WhatsApp / LINE tersedia
- Komunikasi & Perkhidmatan: Kepantasan maklum balas
- Komunikasi & Perkhidmatan: Konsultasi sebelum kunjungan boleh dibuat
- Keterlihatan AI & Carian: Data berstruktur pada laman web
- Keterlihatan AI & Carian: Kualiti pengindeksan Google
- Keterlihatan AI & Carian: Halaman khusus bagi setiap perkhidmatan
Item yang tidak disahkan memperoleh 0 mata tetapi tidak dianggap sebagai penemuan negatif. Jika anda boleh mendokumenkan mana-mana daripadanya, sila hantar pembetulan.
Maklumat Hubungan
| Laman web | https://www.epismile.com.sg/ |
|---|---|
| Telefon | +65 6397 7097 |
| https://www.facebook.com/epismiledental | |
| Google Maps | Senarai peta |
| Alamat | 10 Sinaran Dr, #09-34, Novena Medical Centre (Square 2), Singapore 307506 |
Butiran hubungan disediakan untuk pengenalan sahaja dan mungkin berubah; sahkan terus dengan klinik.
Sumber
| ID | Sumber | Apa yang disokong | Diakses |
|---|---|---|---|
| s1 | https://www.epismile.com.sg/ | Legal entity, address, team roster, services, hours, contacts for the Novena branch | 2026-09-04 |
| s2 | https://www.novenamedicalcenter.com/ | Independent building-tenant directory confirming Epismile (Novena) Dental Group Pte Ltd occupies 10 Sinaran Drive, Singapore 307506 | 2026-09-04 |
| reg1 | https://prs.moh.gov.sg/prs/internet/profSearch/main.action?hpe=SDC … | SDC register entry D21270I; cross-checked against 6 other Epismile-affiliated regNos, none showing the Novena branch as primary | 2026-09-04 |
| s3 | https://www.epismile.com.sg/contact-us/ | Per-branch addresses and phone numbers for the group's Novena, Bukit Batok and Thomson branches | 2026-09-04 |
| sq1 | search:best dentist Novena | AI/search visibility scout — canonical query | 2026-09-06 |
| sq2 | search:English speaking dentist Novena Singapore | AI/search visibility scout — canonical query | 2026-09-06 |
| sq3 | search:dental implants Novena Singapore | AI/search visibility scout — canonical query | 2026-09-06 |
| sq4 | search:emergency dentist Novena Singapore | AI/search visibility scout — canonical query | 2026-09-06 |
| sq5 | search:Novena Singapore dental clinic for expats | AI/search visibility scout — canonical query | 2026-09-06 |
| gmpI5 | https://www.google.com/maps/place/Epismile+(Novena)+Dental+Group+Pt… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| hh1 | https://eservices.healthhub.sg/public/directory/institution/175800 | MOH HealthHub Healthcare Directory institution record: HCI code, registered premises address and registered hours | 2026-09-06 |
Sejarah Perubahan
| Tarikh | Perubahan |
|---|---|
| 2026-09-06 | Combined browser pass (agent I-5): the Google Maps place page was opened in a real browser and read for the full Google reputation block and the pin, and the clinic's MOH operating licence was read from the HealthHub Healthcare Directory. |
| 2026-09-04 | Adversarial verification pass 2026-09-04: the group contact page was opened: the ten-dentist roster is group-wide across three branches, not a Novena roster, and the summary was corrected. The orphaned building-tenant source was attached to the claims it supports. SDC entry D21270I re-checked live — its only place of practice is the Thomson Plaza branch. |
| 2026-09-04 | Initial data collection for the Singapore Dental Transparency & Trust Index (Novena): verified via epismile.com.sg, the independent Novena Medical Center tenant directory, and the Singapore Dental Council register. |
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