Epismile (Novena) Dental Group
按照我们公开的评分方法，这家诊所在透明度、口碑、服务可及性和数字可见度方面得 33/100 分。
综合排名：#17，共 17 家已排名诊所 · 最近核查：2026-09-06
33/100
各评分方案下的排名
- 综合透明度与信任#1733/100
- 最适合外籍居民#1730.3/100
- 最适合种植牙#1626.5/100
- 最适合牙科急诊未纳入排名
- 价格透明度最佳#1724.1/100
- 最适合英语沟通#1734.5/100
- 最适合家庭与儿童未纳入排名
- 睡眠牙科（全身麻醉/深度镇静）未纳入排名
全身麻醉与深度镇静
诊所是否有资料说明可以在全身麻醉或深度镇静（朦胧镇静）下进行治疗，也就是所谓的“睡眠牙科”：患者处于睡眠且无知觉的状态，治疗过程中没有感觉、看不到也听不到。患者保持清醒并能作出反应的普通清醒镇静不计入此项。此项仅供参考，不影响透明度得分。
- ? 全身麻醉/深度镇静（睡眠牙科） — 未核实
概述
Epismile 集团（旗下共三家诊所）位于诺维娜医疗中心（Novena Medical Centre，Square 2）的分院，经独立核实确为该大厦租户；诊所公布的十人牙医名单——包括两位正畸专科医生和一位口腔颌面外科医生——是诺维娜、Bukit Batok 和 Thomson Plaza 三地共用的集团名单，并非本分院专属。
优势
- 信息透明度：20 分中得 18 分。
不足
- 价格透明度：可核实的 3 分中得 0 分（缺少：公布价格或价格区间）
- 口碑与评价：可核实的 15 分中得 4 分（缺少：google 评价数量; 评价的新近程度; 诊所回复评价）
- AI 与搜索可见度：可核实的 5 分中得 0 分（缺少：被提及的查询词：best dentist Singapore; 被提及的查询词：English speaking dentist Singapore; 被提及的查询词：dental implants Singapore; 被提及的查询词：emergency dentist Singapore; 被提及的查询词：Singapore dental clinic for expats）
得分明细
下列每一项都依据公开来源评分。✓ 已核实为是 · ✗ 已核实为否或未找到 · ◐ 部分符合 · ? 未核实（计 0 分，并非负面结论）。
信息透明度
18 / 20
诊所的基本情况（团队、场所、诊疗项目和位置）是否可以公开核实。
| ✓ | 有可正常访问的官网 [s1] | 4/4 |
| ✓ | 公布牙医姓名 Ten dentists are named on the group's own site — Dr Heng Jee Kuan, Dr Sharon Loh, Dr Yong Su Lin, Dr Aidan Yeo, Dr Louise Yap, Dr Anwar Zakaria, Dr Lee Ying Ting, Dr Nadia Cheah, Dr Jolene Sng, Dr Woon Xuan Ru — but the roster is group-wide across the Novena, Bukit Batok and Thomson Plaza branches and is not attributed to any one branch. [s1] [s3] | 3/3 |
| ✓ | 公布牙医的专业方向 [s1] | 2/2 |
| ? | 真实的诊所照片 | 0/2 |
| ✓ | 公布诊疗项目清单 [s1] | 3/3 |
| ✓ | 联系方式清晰 Branch line (65) 6397 7097 published against the Novena address on the group's own contact page. [s1] [s3] | 2/2 |
| ✓ | 网站有英文版本 [s1] | 2/2 |
| ✓ | 公布地址和地图位置 [s1] [s2] [s3] | 2/2 |
价格透明度
0 / 15
患者能否在就诊前估算出费用。公布价格区间即可计分，不要求给出精确价格。
| ✗ | 公布价格或价格区间 [s1] | 0/3 |
| ? | 公布洗牙价格 | 0/2 |
| ? | 公布补牙价格 | 0/2 |
| ? | 公布牙冠价格 | 0/2 |
| ? | 公布种植牙价格 | 0/2 |
| ? | 公布初诊咨询价格 | 0/2 |
| ? | 公布 X 光或影像检查价格 | 0/2 |
口碑与评价
4 / 20
公开的评价信号。Google 评分会用贝叶斯先验（评分 4.0，权重 25）加以校正，以免只有寥寥几条评价的 5.0 分压过数百条评价的 4.8 分。
| ◐ | Google 评分（贝叶斯校正后） Star histogram read live on 2026-09-06 from the place page: 1 five-star, 0 four-star, 0 three-star, 0 two-star, 0 one-star. The buckets sum to 1, matching the 1 in the place-page header exactly, and the weighted mean 5.000 reproduces the published 5. [gmpI5] | 3/6 |
| ✗ | Google 评价数量 Read live on 2026-09-06 from the place-page header; the star histogram sums to the same figure. The base is a single review, so the 5.0 is the rating of one patient rather than a measured reputation; the engine's Bayesian volume adjustment is what keeps this from reading as a perfect score. [gmpI5] | 0/3 |
| ✗ | 评价的新近程度 The newest review visible is 3 years old, which proves the older-than-a-year bucket and no better. Because the listing holds exactly one review, the newest review on the profile is that review, so the older-than-a-year bucket is proven outright rather than inferred from a relevance-ordered slice. This is one of only two cards in either country where the recency reading is complete rather than sampled. Sample: all 1 review the listing holds, so this is the whole review base rather than a sample of it. [gmpI5] | 0/3 |
| ✗ | 诊所回复评价 The single review the listing holds carries text and went unanswered, and there is no owner reply anywhere on the page. Because the whole base is visible this is a complete negative rather than a sampled one. Sample: all 1 review the listing holds, so this is the whole review base rather than a sample of it. [gmpI5] | 0/2 |
| ? | 没有反复出现的投诉 The listing holds one review, three years old and five-star. A single review cannot establish or refute a repeated theme, so the value is left unknown rather than recorded as a negative the evidence does not support. Sample: all 1 review the listing holds, so this is the whole review base rather than a sample of it. | 0/2 |
| ? | 没有可疑的评价模式 One review is not a distribution. There is nothing to inspect for burst timing, template wording or reviewer-account variety, so the value is left unknown. Sample: all 1 review the listing holds, so this is the whole review base rather than a sample of it. | 0/2 |
| ✓ | Facebook 主页活跃 [s1] | 1/1 |
| ? | TripAdvisor 上有评价 | 0/0.5 |
| ? | 其他点评平台 | 0/0.5 |
医疗设施
6 / 15
有公开资料记载的设备和诊疗项目的覆盖范围。此项衡量的是有据可查的可提供性，而不是临床质量。
沟通与服务
3.5 / 10
联系诊所、得到答复和完成预约有多容易，对国际患者而言尤其如此。
AI 与搜索可见度
0 / 10
患者搜索时能否找到这家诊所，包括通过 AI 助手搜索。检查时使用固定的查询词："best dentist Singapore"、"English speaking dentist Singapore"、"dental implants Singapore"、"emergency dentist Singapore"、"Singapore dental clinic for expats"。
| ✗ | 被提及的查询词：best dentist Singapore WebSearch 2026-09-06: not among results for "best dentist Novena" (named results were Thomson Dental Centre, dePacific, Nuffield Dental, Dental Forté, Advanced Dental Specialists, Family Dental Surgery, Greenlife, Smile Makers, Q&M). [sq1] | 0/1 |
| ✗ | 被提及的查询词：English speaking dentist Singapore WebSearch 2026-09-06: not among results for "English speaking dentist Novena Singapore" (named results were Expat Dental, LQ Dental, Advanced Dental Specialists, DentalWorks, Nuffield Dental Novena). [sq2] | 0/1 |
| ✗ | 被提及的查询词：dental implants Singapore WebSearch 2026-09-06: not among results for "dental implants Novena Singapore" (named results were The Implant and Oral Surgery Centre, Affordable Smiles Dental, LQ Dental, DentalWorks, Novena Dental Aesthetic Practice). [sq3] | 0/1 |
| ✗ | 被提及的查询词：emergency dentist Singapore WebSearch 2026-09-06: not among results for "emergency dentist Novena Singapore" (named results were The Oral Care Centre, Happy Teeth Family Dental, Dental Forté, OMIC Dental Clinic). [sq4] | 0/1 |
| ✗ | 被提及的查询词：Singapore dental clinic for expats WebSearch 2026-09-06: not among results for "Novena Singapore dental clinic for expats" (named results were Expat Dental and Nuffield Dental Novena). [sq5] | 0/1 |
| ? | 网站使用结构化数据 | 0/1.5 |
| ? | Google 收录质量 | 0/2 |
| ? | 诊疗项目有独立页面 | 0/1.5 |
执业执照与注册资格
诊所是否公布了本机构的执业执照，以及在此执业的牙医和他们的执业注册编号。经核实确属“未公布”的，记录为风险提示；我们尚未核查的内容标为未核实，不扣分。
诊所执业执照: 9404797(L) - MOH HCI code (Mode of Service Delivery: L, Permanent Premises), registered as EPISMILE (NOVENA) DENTAL GROUP PTE LTD at 10 Sinaran Drive #09-34 Novena Medical Center, Singapore 307506 (HealthHub Healthcare Directory, the Ministry of Health's public institution register, read in a browser 2026-09-06) (The registered premises address and the registered company name both match the card exactly. The group's other two premises - EPISMILE (BT BATOK) at 275 Bukit Batok East Avenue 4 and EPISMILE INC at 301 Upper Thomson Road, Thomson Plaza - are registered separately and are not this card's. The register publishes the premises' declared hours as 09:00-18:00 on weekdays and 09:00-15:00 on Saturday. No UEN is published on the record.) [hh1]
牙医与执业注册资格
| 牙医 | 专业方向 | 执业注册编号 |
|---|---|---|
| Heng Jee Kuan [reg1] [s1] [s2] | Orthodontics | D21270I — Singapore Dental Council, Full Registration, Practising Certificate valid 01/01/2026–31/12/2027 |
风险提示
- 低 价格不透明或诱导性报价 (-2 分) — No prices or price ranges published (derived from data).
已适用的风险提示扣分：-2 分（上限 -20）。
我们未能核实的数据
- 信息透明度: 真实的诊所照片
- 价格透明度: 公布洗牙价格
- 价格透明度: 公布补牙价格
- 价格透明度: 公布牙冠价格
- 价格透明度: 公布种植牙价格
- 价格透明度: 公布初诊咨询价格
- 价格透明度: 公布 X 光或影像检查价格
- 口碑与评价: 没有反复出现的投诉
- 口碑与评价: 没有可疑的评价模式
- 口碑与评价: TripAdvisor 上有评价
- 口碑与评价: 其他点评平台
- 医疗设施: 院内配备 X 光
- 医疗设施: CBCT（三维影像）
- 医疗设施: 儿童牙科
- 医疗设施: 急诊服务
- 医疗设施: 接诊国际患者
- 沟通与服务: 可通过 WhatsApp 或 LINE 联系
- 沟通与服务: 回复速度
- 沟通与服务: 可在就诊前咨询
- AI 与搜索可见度: 网站使用结构化数据
- AI 与搜索可见度: Google 收录质量
- AI 与搜索可见度: 诊疗项目有独立页面
未核实的条目计 0 分，但不会被视为负面结论。如果您能为其中任何一项提供凭证，欢迎提交更正。
联系方式
| 网站 | https://www.epismile.com.sg/ |
|---|---|
| 电话 | +65 6397 7097 |
| https://www.facebook.com/epismiledental | |
| Google 地图 | 地图条目 |
| 地址 | 10 Sinaran Dr, #09-34, Novena Medical Centre (Square 2), Singapore 307506 |
联系方式仅用于识别，可能发生变动，请直接向诊所核实。
信息来源
| 编号 | 来源 | 佐证的内容 | 访问日期 |
|---|---|---|---|
| s1 | https://www.epismile.com.sg/ | Legal entity, address, team roster, services, hours, contacts for the Novena branch | 2026-09-04 |
| s2 | https://www.novenamedicalcenter.com/ | Independent building-tenant directory confirming Epismile (Novena) Dental Group Pte Ltd occupies 10 Sinaran Drive, Singapore 307506 | 2026-09-04 |
| reg1 | https://prs.moh.gov.sg/prs/internet/profSearch/main.action?hpe=SDC … | SDC register entry D21270I; cross-checked against 6 other Epismile-affiliated regNos, none showing the Novena branch as primary | 2026-09-04 |
| s3 | https://www.epismile.com.sg/contact-us/ | Per-branch addresses and phone numbers for the group's Novena, Bukit Batok and Thomson branches | 2026-09-04 |
| sq1 | search:best dentist Novena | AI/search visibility scout — canonical query | 2026-09-06 |
| sq2 | search:English speaking dentist Novena Singapore | AI/search visibility scout — canonical query | 2026-09-06 |
| sq3 | search:dental implants Novena Singapore | AI/search visibility scout — canonical query | 2026-09-06 |
| sq4 | search:emergency dentist Novena Singapore | AI/search visibility scout — canonical query | 2026-09-06 |
| sq5 | search:Novena Singapore dental clinic for expats | AI/search visibility scout — canonical query | 2026-09-06 |
| gmpI5 | https://www.google.com/maps/place/Epismile+(Novena)+Dental+Group+Pt… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| hh1 | https://eservices.healthhub.sg/public/directory/institution/175800 | MOH HealthHub Healthcare Directory institution record: HCI code, registered premises address and registered hours | 2026-09-06 |
变更记录
| 日期 | 变更内容 |
|---|---|
| 2026-09-06 | Combined browser pass (agent I-5): the Google Maps place page was opened in a real browser and read for the full Google reputation block and the pin, and the clinic's MOH operating licence was read from the HealthHub Healthcare Directory. |
| 2026-09-04 | Adversarial verification pass 2026-09-04: the group contact page was opened: the ten-dentist roster is group-wide across three branches, not a Novena roster, and the summary was corrected. The orphaned building-tenant source was attached to the claims it supports. SDC entry D21270I re-checked live — its only place of practice is the Thomson Plaza branch. |
| 2026-09-04 | Initial data collection for the Singapore Dental Transparency & Trust Index (Novena): verified via epismile.com.sg, the independent Novena Medical Center tenant directory, and the Singapore Dental Council register. |
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