Twinkle Family Dentalcare
According to our open methodology, this clinic scored 55.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 17 ranked clinics · Last checked: 6 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1155.2/100
- Best for Expats#1055.5/100
- Best for Dental Implants#1250/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1138/100
- Best English-speaking Clinics#1060.3/100
- Best for Families / Children#661.1/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Family dental practice in a Tampines HDB neighbourhood with an eight-dentist team listed with their degrees, Medisave-eligible implants and extended weekday evening hours; the site's only "Prices" page carries opening promotions for its other branch rather than a price list.
Strengths
- Information Transparency: 18 of 20 points.
Weaknesses
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
- AI & Search Visibility: 2 of 5 verifiable points (missing: mentioned for: English speaking dentist Singapore; mentioned for: dental implants Singapore; mentioned for: emergency dentist Singapore)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Dr Ozy Ong, Dr Irene Leong, Dr Shaun Quek, Dr Elyssa Chan, Dr Yan Xiaomeng, Dr Ilisa Ishak, Dr Shaun Siow, Dr Bill Guido. [s1] [s3] | 3/3 |
| ✓ | Dentist specializations listed Each of the eight dentists has a profile stating the degree and awarding university (e.g. Dr Irene Leong — BDS, National University of Singapore, 2010; Dr Shaun Siow — BDS, University of Adelaide; Dr Bill Guido — BDSc (Hons), University of Queensland). [s3] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published The linked /prices/ page was opened on 2026-09-04 and is headed "Prices — Pasir Ris Mall Opening Specials": four promotional bundles for the other branch ($108 first-visit check-up, $98 kids check-up "while stocks last", $398 Clean & Bright bundle, $3,488 Student Braces, "Terms and Conditions apply"). Under the methodology a time-limited promotional offer is not a price list, and no general price list or ranges are published anywhere on the site. [s2] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-06 from the place page: 153 five-star, 9 four-star, 3 three-star, 5 two-star, 15 one-star. The buckets sum to 185, matching the 185 in the place-page header exactly, and the weighted mean 4.514 reproduces the published 4.5. [gmpI5] | 4/6 |
| ◐ | Google review volume Read live on 2026-09-06 from the place-page header; the star histogram sums to the same figure. [gmpI5] | 2/3 |
| ✓ | Review recency The newest review visible is 3 months old, which proves the within-3-months bucket and no better. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 3/3 |
| ✓ | Clinic responds to reviews The owner replied to every one of the three reviews Google renders; three owner replies stand under three rendered reviews. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 2/2 |
| ✓ | No recurring complaints None of the three reviews Google renders is critical; all three are five-star and each names a different dentist (paediatric filling work, orthodontics for a child, and an anxious adult's first visit). The histogram carries 15 one-star and 5 two-star ratings out of 185, 10.8 per cent of the base, which the visible sample cannot reach. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 2/2 |
| ✓ | No suspicious review patterns The 153/9/3/5/15 shape populates every bucket, tapers plausibly and carries a genuine 10.8 per cent negative tail. The three visible reviewers hold 2, 17 (Local Guide, 7 photos) and 4 reviews, name three different dentists and post three and four months apart. No manipulation signature. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 2/2 |
| ✗ | Active Facebook presence No Facebook link found on the fetched pages. [s1] | 0/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ? | Other review platforms | 0/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray [s1] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology Medisave-eligible. [s1] | 2/2 |
| ✓ | Orthodontics Invisalign, TrioClear, Zenyum aligners. [s1] | 2/2 |
| ✓ | Oral surgery Wisdom-tooth surgery. [s1] | 2/2 |
| ✓ | Pediatric dentistry "Family dental care" explicitly framed for children. [s1] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Singapore", "English speaking dentist Singapore", "dental implants Singapore", "emergency dentist Singapore", "Singapore dental clinic for expats".
| ✓ | Mentioned for: best dentist Singapore WebSearch 2026-09-06: named as "Twinkle Dental has been providing clients and patients with quality dental care in Tampines heartlands and eastern Singapore since 2009" in the answer for "best dentist Tampines". [sq1] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Singapore WebSearch 2026-09-06: not among results for "English speaking dentist Tampines" (named results were Raffles Dental, Family Dental Centre, Tanglin Dental @ Tampines, TSD Dental Group, Teeth Q, Tooth Stories). [sq2] | 0/1 |
| ✗ | Mentioned for: dental implants Singapore WebSearch 2026-09-06: not among results for "dental implants Tampines" (named results were Advanced Dental Tampines East, 1728 Dental Clinic, Tooth Stories, Tanglin Dental, TSD Dental Group, Teeth Q). [sq3] | 0/1 |
| ✗ | Mentioned for: emergency dentist Singapore WebSearch 2026-09-06: not among results for "emergency dentist Tampines" (named results were Raffles Dental, 1728 Dental Practice, dePacific Dental Group, Family Dental Centre, Luminous Dental Group). [sq4] | 0/1 |
| ✓ | Mentioned for: Singapore dental clinic for expats WebSearch 2026-09-06: its own site (twinkledental.com.sg, titled "Twinkle Family Dentalcare - Dental Services in Tampines and Pasir Ris") appeared among results for "Tampines dental clinic for expats", though the answer text summarized other clinics by name. [sq5] | 1/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ? | Dedicated service pages | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: 9405373(L) - MOH HCI code (Mode of Service Delivery: L, Permanent Premises), registered as TWINKLE FAMILY DENTALCARE PTE. LTD. at 201B Tampines Street 21 #01-1069, Singapore 522201 (HealthHub Healthcare Directory, the Ministry of Health's public institution register, read in a browser 2026-09-06) (The registered premises address matches the card to the block and unit, and the registered name is the card's company name. The practice's other premises, TWINKLE FAMILY DENTALCARE at 7 Pasir Ris Central #02-46, is registered separately and is not this card's. The register publishes the premises' declared hours as 09:30-20:30 Monday to Friday, 09:30-16:30 Saturday and 09:30-13:30 Sunday - a second independent source for the evening and weekend opening the card claims. No UEN is published on the record.) [hh1]
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Andrea Rani Rajwani [reg1] | — | D25991H — Singapore Dental Council, Full Registration, Practising Certificate valid 01/01/2026–31/12/2027 |
Red Flags
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: TripAdvisor presence
- Reputation & Reviews: Other review platforms
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.twinkledental.com.sg/ |
|---|---|
| Phone | +65 6789 2837 |
| +65 8390 3958 | |
| Google Maps | Map listing |
| Address | Blk 201B Tampines Street 21, #01-1069, Singapore 522201 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.twinkledental.com.sg/ | Dentist names, address, contacts, services, hours | 2026-09-04 |
| reg1 | https://prs.moh.gov.sg/prs/internet/profSearch/main.action?hpe=SDC … | SDC register entry D25991H, one listed place of practice "Twinkle Family Dentalcare Pte Ltd" at postal 522201 | 2026-09-04 |
| s2 | https://www.twinkledental.com.sg/prices/ | The site's "Prices" page — Pasir Ris Mall opening specials only | 2026-09-04 |
| s3 | https://www.twinkledental.com.sg/our-team/ | Eight-dentist roster with degrees and awarding universities | 2026-09-04 |
| sq1 | search:best dentist Tampines | AI/search visibility scout — canonical query | 2026-09-06 |
| sq2 | search:English speaking dentist Tampines | AI/search visibility scout — canonical query | 2026-09-06 |
| sq3 | search:dental implants Tampines | AI/search visibility scout — canonical query | 2026-09-06 |
| sq4 | search:emergency dentist Tampines | AI/search visibility scout — canonical query | 2026-09-06 |
| sq5 | search:Tampines dental clinic for expats | AI/search visibility scout — canonical query | 2026-09-06 |
| gmpI5 | https://www.google.com/maps/place/Twinkle+Family+Dentalcare/@1.3534… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| hh1 | https://eservices.healthhub.sg/public/directory/institution/177669 | MOH HealthHub Healthcare Directory institution record: HCI code, registered premises address and registered hours | 2026-09-06 |
Change History
| Date | Change |
|---|---|
| 2026-09-06 | Combined browser pass (agent I-5): the Google Maps place page was opened in a real browser and read for the full Google reputation block and the pin, and the clinic's MOH operating licence was read from the HealthHub Healthcare Directory. |
| 2026-09-04 | Adversarial verification pass 2026-09-04: the linked /prices/ page was opened: it carries only Pasir Ris Mall opening promotions, so "prices published" was resolved to a verified negative under the promotion-is-not-a-price-list rule. The team page supplied per-dentist qualifications. D25991H re-checked live and the mismatch with the clinic's own eight-name roster disclosed. |
| 2026-09-04 | Initial data collection for the Singapore Dental Transparency & Trust Index (Tampines): verified via twinkledental.com.sg and the Singapore Dental Council register; distinguished from an unrelated same-named clinic in Nairobi, Kenya found during domain probing. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.